Or, try to access Google Drive or Documents from: - a different browser (e.g., Firefox) on your device, - Chrome on a different device, or - a different browser on a different device. For example, if your laptop won’t connect while at an airport or coffee shop, try again over a secure connection at home or work. Google’s Chrome Connectivity Diagnostics app may help identify connection issues. If you use a laptop, try a different route to the internet. At this point, you’re starting to gather data that may enable someone else to assist you. If things still aren’t working, start to explore alternative software and systems. Chrome OS users are fortunate: the update and reboot takes just a minute or two Windows and Mac system updates typically take longer. You may need to have admin permissions to install or remove software.ĭ. If things still aren’t working, update your Windows or Mac (follow the links for instructions), then reboot. Then download and install the new software directly from Google (e.g., Google Drive or Chrome). To do this, first, uninstall (or remove) your existing software. Follow Google’s instructions for Mac, Windows and Linux systems to create a new Chrome browser user profile.Ĭ. Google Drive or Chrome may need to be reinstalled. Replace a broken user profile with a new one. Remove problematic software (Windows only) with Google’s experimental (as of September 2014) Software Removal Tool, available here. Find and select “Reset browser settings”. Next, scroll down to “Show advanced settings”. To reset Chrome settings, start Chrome, select the three-line menu and choose Settings. This resets your home page, clears cookies, and disables extensions and themes, among other things. Try the following steps in order and test after each step to determine if the issue is resolved:ī. If the error occurs within your desktop Chrome browser, try resetting Chrome settings. Next, attempt to reset your system to a working condition. Check two boxes: one under “Compatibility Mode” (select Windows 7 from the drop-down options), and the other box next to “Run this program as an administrator”. Select “Properties”, then the “Compatibility” tab. To fix the issue (on Windows), go to c:\Program Files\Google\Drive, then right-click on the app (GoogleDriveSync.exe). Support responses on Google product forums indicate there may be a problem with application permissions. Solution: Search for “ Google Drive error code 5”. When you encounter an error, take a picture of the exact error message and code displayed, then search Google for the name of the app along with the error code.Įrror: “error code 5” for Google Drive sync. Otherwise, search results may provide the information you need to fix a problem. You also should review public Google Drive Help pages to see if your issue is addressed. If so, wait for a fix there’s not much else you can do. Then calmly work through the following steps:įirst, check Google’s Apps Status Dashboard to see if there’s an outage outside of your control. In these situations, follow the advice printed on the cover of Douglas Adams’ Hitchhiker’s Guide to the Galaxy: “ Don’t Panic”. An installed app, such as Chrome or Google Drive on your Mac or PC, returns an error message-or fails to open as expected. A shared file fails to appear for collaborators. Google Drive errors occur: An edited file won’t sync. Open a document, edit, and share on almost any Android, iOS, Mac or Windows system. Most of the time, Google Drive works really well.
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